Is Alexa for Hospitality the Future for Hotels?
At the moment, hotel guests can expect to use more exciting new technology than ever before. With mobile apps, in particular, becoming popular it seems to be a matter of time before this becomes a major part of staying in a hotel.
One thing that has already got a lot of people looking on with interest is the introduction of Alexa for Hospitality to hotel rooms. This has already happened with Marriott International, which is the planet’s biggest hotel chain.
There has been a lot of news lately about the introduction of Amazon’s Alexa assistant into their hotels. While this is just part of the growing trend for adding technology to the hospitality experience, it promises to give guests a new level of control over their experience.
So, what are the main points around this? Why is it something that we should all be looking forward to?
A Helping Hand for Customers
There is no need for hotel guests to use Alexa if they prefer a more traditional hotel experience. It will stay on mute until they decide to give it a try. However, could it provide a smoother experience if they do decide to use it?
If they decide to try Alexa then they can find out information on the hotel’s facilities with ease, as well as general travel information. They can also use it to order room service, put on some music, control the temperature of the room, close the curtains and so on.
This makes life that bit easier for guests to settle in. According to Daniel Rausch of Amazon, 90% of users who have tried it out called Alexa for Hospitality either “good” or “excellent.”
Anyone who uses voice technology at home or in the office will feel right at home. On the other hand, someone who is new to it may find that it is a thrilling new experience.
Easier for Hotels?
The other people who are directly affected by Alexa for Hospitality are the hotels. The use of this exciting technology allows them to make life a lot easier, by giving the guests a higher level of autonomy and control. Those hotels who have used it say that it helps to “reduce friction”.
Perhaps this will be the tipping point that convinces more hotels to use the latest technology. If we include other hotel technology, it is relatively easy to imagine a hotel guest checking in, having an enjoyable stay and checking out without even having to speak to a single human.
What Does the Future Hold?
So many people love the idea of using more technology when staying in a hotel. Others may be less sure about it until they give it a try. Certainly, forwarding-looking hotels will hope that this new technology can be adopted as soon as possible.
What can’t be denied is that the change is already underway. Time will tell exactly how this new technology will affect guests and staff alike. However, it seems clear that the hotel experience is about to enter an exciting new phase.