Do you know?
52% of Potential Guests are likely to switch if hotels don’t personalize communications.
57% of Guests expect easy-to-use Mobile Experiences
87% of Guests believe hotels need to have the resources to resolve their issues in real time.
FINALLY ONE SOLUTION FOR MANAGING EVERY ASPECT
OF YOUR GUEST RELATIONSHIP
WhatsApp & CRM Integration
We use full automation so you can deliver more human, personal, and consistent quality service with every interaction with your guests
Manage every aspect of your guest relationship with WhatsApp Business API Messenger you can get your message to new markets and expand your business opportunities. The possibilities are limitless.
Transform experiences for a new age of guest relations management
New age of travelling is ahead of us. Travelers with heightened expectations will ask for a personalized experience, tailored only for their needs. To succeed, hotels will need to offer seamless experiences, tailored to individual guests before, during, and after the stay itself.
This solution uses BookingWhizz technology to connect systems, channels, and teams to inspire more bookings.
Together with smarter, more personalized points-based reward systems and rewards programs, you’ll be able to create experiences that delight guests.
And by curating feedback, previous guests’ experiences and interactions, you can build loyalty and keep them coming back.
Book a meeting with one of
our experts and see how BookingWhizz
can save you time, money, and generate
more reservations.
Here’s how it works
This solution elevates the entire booking experience by letting you deliver personalized messages that inspire guests, provide relevant recommendations based on guest profile info, location, and preferences, and deliver classy services and high engagement levels before, during, and after the stay itself through a world-class fully customized CRM dashboard.
Use 360-degree views to fully tap into your guests mind
BookingWhizz CRM provides marketing automation and guest intelligence for enterprise hotels, multi-property and multi-brand hotels. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest.
Continue the experience with personalized
engagement
Engage. Delight. Reward. Repeat Guests Increase
BookingWhizz offers a 2 in1 service, revolutionary Reward & Loyalty program. It comes with a large arsenal of ready to use promotions powered by an interactive dashboard.
BookingWhizz helps you set up your promotions and rewards that you’d like to offer to your loyal customers.
Either you provide reward points, or give discounts and promotions on stays, or even Spa and other recreational services that you offer; it’s fully customized and fully automated.
Choose when you want to offer the rewards; either on the first transaction, or every time they transact or in some other way.
Integrations: 2-Way connection with
leading PMS vendors
Cash back
Cash is King
We recognize the value of cash back incentives and have introduced facilities that may be used as a complement, or replacement to traditional points-based rewards. Options include cash vouchers for points earned, delivered automatically via email or direct mail; cash awards for attending events or buying specific products; cash incentives for any promotion you operate; and cash back on qualifying purchases!….
All tracked and managed using built in cash accounts associated to each loyalty member
Birthday and Anniversary Promotion
Delight with a personal touch!
Surprise loyalty members by honoring their birthdays and anniversaries with something special and unexpected. A little effort goes a long way when it comes to ensuring their future business!
Guest Appreciation Promotion
Reinforce loyalty by recognizing and encouraging purchasing behavior.
With BookingWhizz rewards, you can show appreciation based on program engagement, frequency of visits, purchasing behavior, or any other criteria you wish to identify and promote.
Miss you promotion
Bring guests back with an offer of something new!
You can’t stop attrition, but you can certainly take action to reduce it. The BookingWhizz rules engine identifies declines in visits and purchase frequency and allows hotels to set triggers for immediate action.
Reporting dashboards offer valuable insights with benchmarks for continued improvement overtime.
rEFERRAL PROMOTION
Encourage your most engaged guests
Motivate them to share positive experiences with rewards for each new member they refer!
Implement a raffle promotion yet another interesting way to entice customers to visit more often. Customers may earn raffle entries based on purchasing behavior and or visits. No purchase is required, and options are available to ensure legal compliance.
Survey Promotion
Guests surveys reinforce what you’re doing right and offer insights
into the areas that need attention.
Let your customers tell you how to improve. BookingWhizz combines survey requests with member incentives to achieve unprecedented response rate. Guests maybe targeted based on demographics and purchasing behavior.
Survey requests are delivered by email, or SMS texts and taken online with promotions matched to special survey codes that are tracked as part of the loyalty program.
COUPON PROMOTION
Issue and track coupons electronically. Measure the effectiveness of your print campaign.
Coupons can significantly influence customers spending behaviors and former critical component of your marketing plan BookingWhizz has made the coupon issuance and track and measure the results electronically whilst providing insights to your ROI and eliminating problems with traditional coupons, such as employee abuse, counterfeiting and overuse. Track print Ad ROI by including coupon code in your print Ad that readers can provide to receive the associated offer.
By using different coupon codes in different print Ads, You can gain solid inside into the effectiveness of your Ad campaigns as we as the resulting ROI.
Social Media
Just about everyone engages in Social Media these days!
With BookingWhizz you will be able to encourage guests to leave reviews on social review sites and provide point incentives for members that LIKE your Facebook page, TWEET something special, or FOLLOW you on Twitter or Instagram.
‘Social Media hooks’ appear online for easy access by your guests.
