Know Every Guest. Personally.
Every guest who walks through your door is a relationship worth keeping. WhizzCRM unifies every guest interaction into one AI-powered platform. Run targeted campaigns across WhatsApp, email, SMS, and iMessage. Automate the entire guest journey from booking to re-booking.
The Problem
Hotels serve thousands of guests a year but barely know any of them. Data sits in disconnected systems, or was never captured at all.
of hotel guest data sits unused, no profiles, no patterns, no insights
average email open rate, the channel most hotels rely on for guest communication
guests receive any personalised communication before arrival
How WhizzCRM Works
One platform. Every guest touchpoint. Fully automated.
Capture
Syncs with your PMS in real-time. Every booking. OTA, direct, phone, creates a unified guest profile with preferences, history, and spend data.
Engage
Automates the full guest journey, pre-arrival offers, in-stay concierge, post-stay surveys, and powers targeted campaigns across WhatsApp, email, SMS, and iMessage.
Retain
Smart segmentation identifies guest segments by behaviour, spend, and preferences. Trigger automated win-back campaigns, seasonal promotions, and personalised re-booking campaigns that drive repeat revenue.
Real Results
Jumeirah Zabeel Saray
30-day CRM performance with WhizzCRM
Guest Profiles
across all partner hotels
Emails Captured
150,630 emails
Phone Capture
199,783 numbers
Repeat Guests
15,459 returning
UAE
87,638
68% of guests
United Kingdom
15,639
12% of guests
Germany
15,295
12% of guests
Saudi Arabia
13,328
10% of guests
France
10,861
8% of guests
One Inbox. Every Channel. AI-Powered.
All guest messages and campaign responses. WhatsApp, iMessage, SMS, email, flow into a single unified inbox. AI handles 73% of queries automatically in under 30 seconds, 24/7.
How Guests Experience It
Behind the scenes it's AI. To your guests, it feels like genuine, personal attention.
Happy Birthday, Maria! As a valued guest of Jumeirah Zabeel Saray, we'd love to treat you to a complimentary spa treatment on your next stay.
Birthday Gift
60-min Talise Spa session
9:00 AM
Birthday Campaign
Auto-triggered · 45% open rate
How was your stay, James?
Post-Stay Survey
Sent 2hrs after checkout · NPS 72
Exclusive Member Rate
Summer Escape 2026
3 nights from AED 899
Hi Sarah,
As a Gold member, you get early access to our summer rates. 20% below public pricing...
Seasonal Campaign
Segment: Gold members · 38% open
Hi David, it's been 6 months since your last stay with us. We've just opened our rooftop lounge, would love to welcome you back!
Welcome Back Offer
10% off + late checkout
2:15 PM
That sounds great! Can I book for March?
2:16 PM
Win-Back Campaign
Auto: 180+ days inactive · 6% rebook
Birthday wishes, post-stay surveys, seasonal offers, and re-booking nudges, delivered via WhatsApp, email, and SMS at exactly the right moment.
AI That Finds Lapsed Guests and Wins Them Back
Whizz AI continuously analyses your guest database, spotting segments that are slipping away and triggering campaigns to bring them back.
Lapsed Guest Segment
2,340 guests from last April haven't rebooked, £820K potential revenue sitting idle.
Campaign Triggered
WhizzCRM launched “We Miss You” email sequence with 10% loyalty discount, automatically segmented by guest value and preferences.
Key Capabilities
Everything you need to engage, convert, and retain every guest
Connected to 230+ Integrations
Works with every major PMS, Channel Manager, OTA, and Payment Provider
See how much guest engagement your hotel is missing
Get a free WhizzAudit and discover how to turn every guest interaction into revenue and loyalty