Reward Loyalty From the Very First Stay
WhizzLoyalty is a fully customisable loyalty programme built around your property — your brand, your tiers, your rules. Guest loyalty, booker loyalty, and referral rewards in one platform.
Swiss-Belhotel International
12-month performance
Total Members
0M+
across all properties
12-Month Growth
+0M
3.6M → 6M
Repeat Rate
0%
loyalty members
Higher Value
+0%
vs standard
Detected: Sarah M. hit 12 stays — Platinum eligible
Activated: Auto-promoted + spa pass sent
The Problem
80% of hotel guests never return. Not because the stay was bad — because nothing brought them back.
more expensive to acquire a new guest than to retain one
of loyalty members become inactive within 18 months because rewards feel unreachable
more revenue per stay from repeat guests vs first-time bookers
How WhizzLoyalty Works
Three steps. Fully automated. Customised to your property.
Enrol
Guests join at booking or check-in. Instant member rates, no complex sign-ups. Rewards start from stay one — not stay twelve.
Reward
Points on stays, dining, spa, activities. Flexible tiers with escalating perks — upgrades, late checkout, welcome gifts, digital vouchers.
Retain
AI predicts churn risk and triggers automated win-back campaigns. Birthday perks, referral rewards, and re-engagement offers turn loyal guests into brand ambassadors.
Real Results
Swiss-Belhotel International
Chain-wide loyalty performance over 12 months
Total Loyalty Members
across all properties
12-Month Growth
3.6M → 6M members
Repeat Booking Rate
loyalty members
Higher Booking Value
loyalty vs standard
Membership Tiers
Green | Global
3.1M
Red | Explorer
1.9M
Silver | Enthusiast
42K
Gold | Influencer
8K
Platinum
1.2K
Guest Loyalty. Booker Loyalty. Referral Rewards. One Platform.
Most platforms only do guest loyalty. WhizzLoyalty also rewards the people who book for others and the guests who become your brand ambassadors.
Guest Loyalty
Points, tiers, member rates, recognition, digital vouchers. The person who stays earns rewards from their very first booking.
Booker Loyalty
Booking rewards for travel managers, PAs, group organisers, and corporate bookers. The person who books gets recognised too.
Referral Rewards
Loyal guests become brand ambassadors — they earn rewards for every friend or family member who books direct.
Your Programme, Through Your Guest's Eyes
A branded portal they want to use, and automated messages that keep them coming back.
Sarah Mitchell
4,280
points balance
Available Rewards
Member Rate Available
Save 15% on your next booking
Guest Loyalty Portal
Points balance, tier progress, reward redemption, and member-only rates — all in a branded portal that feels like yours, not ours.
Thank you for staying with us, Sarah! You've earned 250 points for your 3-night stay.
Your balance: 4,280 pts — just 720 from Platinum!
Congratulations!
Welcome to Platinum
You've unlocked: complimentary spa access, guaranteed upgrades, and airport transfer on every stay.
Happy Birthday, Sarah! Here's a 500 bonus points gift and a complimentary dessert at any restaurant during your birthday month.
Loyalty in Action
Automated WhatsApp, email, and SMS messages that feel personal — points earned, tier unlocked, birthday rewards, and smart re-engagement nudges.
AI That Recognises Loyalty Milestones and Acts Instantly
Whizz AI tracks every guest's journey — and when they hit a milestone, it upgrades their tier and sends the reward automatically.
Tier Upgrade Due
Sarah M. hit 12 stays this year — qualifies for Platinum tier with spa access benefit.
Tier Upgraded
WhizzLoyalty auto-promoted to Platinum, welcome email sent with complimentary spa pass.
Key Capabilities
Everything you need to build lasting guest loyalty
Connected to 230+ Integrations
Works with every major PMS, Channel Manager, OTA, and Payment Provider
Satisfied Guests Leave, Loyal Guests Send Friends
Discover how much repeat and referral revenue you're missing — and how to change that